Social Media Service Agreement
Service Policy Agreement
This policy outlines the terms and conditions for the provision of services by the Service Provider. By subscribing to and engaging with the Service Provider, the Client acknowledges and agrees to be bound by the following terms:
1. Services Provide
The Service Provider will deliver the agreed-upon services outlined in the selected service package. Any additional work outside the scope of this package must be negotiated separately and will be subject to additional fees. Services requested outside of the package will be billed at the Service Provider’s standard hourly rate.
2. Term of Agreement
This policy will remain in force for an initial term of three (3) months, after which the agreement will automatically renew on a month-to-month basis unless terminated with thirty (30) days’ written notice by either party. In cases of breach or mutual agreement, the policy may be terminated immediately.
3. Performance & Delivery of Services
The Service Provider will complete the agreed services within the specified time frame. Should any delays occur due to circumstances beyond the Service Provider’s control, they will notify the Client as soon as possible to adjust the timeline in good faith. The Client must provide any necessary content (e.g., images, videos, etc.) promptly to avoid delays in service. Any additional hours due to revisions, delays, or additional requests will be billed separately.
4. Payment Terms
Payments for services are due on a monthly basis, at the rate outlined in the selected package. Payments must be made via bank transfer or Stripe. Any additional services will be billed at the end of the month, with payment due upon receipt. The Client is responsible for all transaction and exchange rate fees.
5. Late Payments
Any overdue payments will incur late fees, charged at a daily rate or the maximum allowed by applicable law. The Service Provider reserves the right to suspend services until outstanding invoices are paid in full.
6. Cancellation Policy
Certain products or services offered may be in the form of a subscription, pre-order, or “try before you buy” model. By subscribing to these services, the Client agrees to the following:
Subscriptions: If the Client purchases a subscription, they will receive repeat deliveries based on the duration and frequency selected. Payment details will be stored securely, and the Client will be charged for each delivery unless payment is made in advance.
- Some subscriptions may automatically renew at the end of their term. To avoid auto-renewal, the Client must cancel their subscription before the renewal date.
- The Client can cancel or change their subscription at any time by accessing the links in their order confirmation email. Subscriptions can be managed directly from the order page.
- Refer to the Service Provider’s return policy for details on returns and refunds related to subscriptions.
7. Refunds
No refunds will be provided under this policy. If the Client is unsatisfied with the services, they must notify the Service Provider in writing to resolve the issue. The Client is responsible for monthly fees regardless of early termination or downgrades.
8. Confidentiality
Both parties agree to keep all shared confidential information secure and private. The obligation to maintain confidentiality will continue indefinitely after the termination of services.
9. Intellectual Property & Licensing
All intellectual property produced under this policy belongs to the Client unless otherwise specified. Upon termination, all materials must be returned to the Client. However, the Service Provider is granted a perpetual, non-exclusive, royalty-free license to use any content created under this Agreement for promotional purposes, including portfolios, case studies, and social media marketing, unless otherwise agreed in writing by the Client.
10. Independent Contractor Status
The Service Provider operates as an independent contractor and not as an employee. This policy does not establish any joint venture or partnership.
11. No Guarantees Disclaimer
The Client acknowledges that the Service Provider does not guarantee specific results, such as social media growth, sales, or any particular performance metrics. Results may vary due to various factors beyond the Service Provider’s control, including but not limited to changes in social media algorithms, audience behavior, and market conditions.
12. Limitation of Liability
The Service Provider shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profit, revenue, or data, whether arising in contract, tort, or otherwise, even if the Service Provider has been advised of the possibility of such damages. The Service Provider’s total liability under this Agreement will not exceed the total amount paid by the Client to the Service Provider.
13. Force Majeure
Neither party will be held liable for failure to perform their obligations due to events beyond their control, including but not limited to natural disasters, war, or government actions. In the event of a continuous failure of obligations for one (1) month due to force majeure, either party may terminate the Agreement by written notice. Payment will be due for all work completed up to the date of termination.
14. Dispute Resolution
In the event of a dispute, the parties agree to first attempt to resolve the matter through informal negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration or mediation under the rules of the jurisdiction where the Service Provider operate.
15. Non-Disparagement
The Client agrees not to make any false, disparaging, or derogatory statements in public or private regarding the Service Provider’s business, reputation, services, or products. This obligation will survive the termination of this Agreement.
16. Data Protection and Privacy
The Service Provider agrees to protect the personal data of the Client and any users associated with the Client’s business. All data will be treated in accordance with applicable data protection laws and will not be used for purposes other than those agreed upon.
17. Modification of Agreement
Any changes or additions to this policy must be agreed upon in writing by both parties.
18. Assignment
The Service Provider may assign subcontractors to perform services under this policy. However, the Client may not assign any rights or obligations without the prior written consent of the Service Provider.
19. Governing Law
This policy is governed by the laws of the Country of Operation, and any disputes arising from this policy will be subject to the jurisdiction of its courts.
20. Governing Language
This Agreement is written and interpreted in the English language. In the event of a translation discrepancy or dispute, the English version of this Agreement shall govern.
21. Referral Program
Clients are eligible to participate in the Service Provider’s referral program. Should a referral lead to a new client purchasing a three-month package, the referring Client will receive a discount on their next invoice.
22. Client Acknowledgment of Terms
By subscribing to or engaging with the Service Provider’s services, the Client acknowledges that they have read, understood, and agreed to be bound by the te